Refund policy
At HumanHair4You, we are committed to providing our customers with high-quality human hair products and excellent customer service. Please read this Refund & Return Policy carefully before placing your order.
Nothing in this policy limits or excludes any statutory consumer rights that apply to your purchase.
1. Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days after receiving your order, without having to provide a reason, unless a legal exception applies.
To exercise your right of withdrawal, please contact us within 14 days of receiving your order at info@humanhair4you.com and clearly inform us that you wish to withdraw from your purchase.
After notifying us of your withdrawal, you generally have a further 14 days to return the product.
Certain products, including genuinely custom-made or personalized products and certain sealed products for which a legal hygiene exception applies, may be excluded from the right of withdrawal as explained below.
2. Custom-Made Wigs & Personalized Orders
Many of our wigs and hair units can be made specifically according to the customer’s individual specifications. This may include, for example, specific measurements, length, color, lace, density, construction, cap size, or other personalized requirements.
Products that are genuinely made according to the customer’s specifications or are clearly personalized may be excluded from the statutory right of withdrawal where permitted by applicable consumer law.
This exception does not affect your rights if the product is faulty, damaged, incorrect, or does not conform to what was agreed.
Please carefully check all specifications before submitting a custom order. If you need to make a change, contact us as soon as possible. We cannot guarantee that changes can still be made once production has started.
3. Hair Extensions & Other Eligible Returns
Hair extensions and other products that are not excluded from the statutory right of withdrawal may be returned within the applicable return period.
To help us process your return, we ask that products are returned:
- Unused and unworn
- In their original condition
- With original tags and packaging where reasonably possible
- Without being cut, colored, bleached, washed, chemically treated, installed, or otherwise altered
You may inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functioning, similar to how you would inspect a product in a physical store.
If a product has been handled beyond what is necessary for such inspection and this results in a loss of value, you may be responsible for that reduction in value, as permitted by applicable law.
4. Hygiene-Sealed Products
Certain hair products may be supplied with a seal for health protection or hygiene reasons.
Where the legal requirements for the hygiene exception are met, the right of withdrawal may no longer apply after the seal has been broken following delivery.
Where no applicable statutory exception exists, your legal right of withdrawal remains unaffected.
5. Incorrect, Faulty or Damaged Items
If you receive an incorrect, faulty, or damaged item, please contact us as soon as possible at info@humanhair4you.com.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem where reasonably possible
We will review the issue and provide an appropriate solution in accordance with your statutory rights. Depending on the circumstances, this may include repair, replacement, exchange, refund, or another appropriate remedy.
If the product is incorrect, faulty, or damaged and we are legally responsible, you will not be required to pay the necessary return shipping costs.
6. Return Shipping Costs
For a standard withdrawal where the product is not faulty, damaged, or incorrect, the customer is responsible for the direct cost of returning the product, provided this has been communicated before purchase as required by law.
We recommend using a tracked shipping service and keeping your proof of shipment until your return has been processed.
If the return is necessary because we sent an incorrect product or because the product is faulty or damaged and we are responsible for the issue, HumanHair4You will cover the necessary return shipping costs in accordance with applicable law.
Please contact us before returning an incorrect, faulty, or damaged item so that we can provide the appropriate return instructions.
7. Refunds
If you validly exercise your right of withdrawal, we will refund all payments received from you that must be refunded under applicable consumer law.
This generally includes the purchase price and, in the case of a full withdrawal from the order, the cost of our least expensive standard delivery option offered for the original order.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery costs do not have to be refunded.
Refunds will generally be processed within 14 days after you inform us of your decision to withdraw. However, where permitted by law, we may withhold the refund until we have received the returned products or until you provide evidence that you have sent them back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.
After we process the refund, your bank or payment provider may require additional processing time before the amount appears in your account.
8. Partial Returns
If you return only part of an order, the original delivery costs may not be refundable if those delivery costs would also have been charged for the products you have kept.
Any refund of delivery costs will be determined in accordance with applicable consumer law.
9. Delivered Packages
If tracking information shows that your package has been delivered but you have not received it, please contact HumanHair4You as soon as possible at info@humanhair4you.com.
We may ask you to check with household members, neighbours, the delivery location, or the shipping carrier and may assist in opening or investigating a claim where appropriate.
A carrier marking a shipment as “delivered” does not automatically limit any rights or remedies you may have under applicable consumer law.
10. Sale & Clearance Items
Sale, discounted, and clearance items are not automatically excluded from statutory consumer rights.
Where the statutory right of withdrawal applies, an item cannot be made non-returnable solely because it has been discounted or labelled as “final sale”.
However, products that fall within a specific legal exception to the right of withdrawal, such as genuinely personalized products, may still be excluded where permitted by law.
11. Exchanges
If you would like to exchange an eligible product, please contact us at info@humanhair4you.com before returning the item.
We will inform you whether an exchange is possible and provide the relevant return instructions. Your statutory rights remain unaffected.
12. How to Request a Return
To request a return or exercise your right of withdrawal, please contact:
HumanHair4You
Email: info@humanhair4you.com
Please include your order number and clearly state that you wish to return your order or exercise your right of withdrawal.
We will provide you with the relevant return instructions and return address.
Please do not send a return to an address without first checking the applicable return instructions.
13. Customer Satisfaction
We value our customers and want you to be satisfied with your HumanHair4You purchase.
If you experience any issue with your order, please contact us before sending the product back so that we can provide the correct return instructions and help resolve the matter.
Contact Us
For questions regarding returns, refunds, exchanges, custom orders, or damaged/incorrect products, please contact:
HumanHair4You
Email: info@humanhair4you.com
Website: www.humanhair4you.com
This Refund & Return Policy is subject to applicable mandatory consumer protection laws. Where any provision of this policy conflicts with mandatory consumer law, the applicable statutory consumer rights will prevail.