SHIPPING & RETURNS

We are committed to delivering premium quality and exceptional service.
Please read our shipping and returns policy below.

1. SHIPPING

We ship worldwide and aim to process and deliver your order as quickly and safely as possible.

PROCESSING TIME Orders are processed within 1–2 business days.

DELIVERY TIME Standard delivery takes 3–7 business days depending on your location.

SHIPPING OPTIONS Standard Shipping
Express Shipping (1–3 business days)

Please note: Delivery times may vary depending on your location and customs clearance.

2. SHIPPING COSTS

Shipping costs are calculated at checkout and depend on your location and the shipping method selected.

3. ORDER TRACKING

Once your order has shipped, you will receive an email with a tracking number so you can follow your package.

4. RETURNS

We want you to love your purchase. If you’re not completely satisfied, you can return your item within 14 days of receiving your order.

RETURN WINDOW You can return your item within 14 days of receiving your order.

CONDITION Items must be unused, unaltered and in original packaging.

NON-RETURNABLE ITEMS Custom-made wigs and opened hair extensions cannot be returned.

HOW TO START A RETURN Contact our support team to request a return.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds are issued to the original payment method after we receive your return.

5. EXCHANGES

We currently do not offer direct exchanges. If you would like a different item, please return your order and place a new order.

6. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item is damaged, defective or incorrect, contact us within 48 hours so we can resolve the issue.

If you have any questions, our customer care team is here to help.